At Khader Waterproofing, customer satisfaction and quality workmanship are important to us. We provide waterproofing and leakage-treatment services for homes, apartments, and commercial properties across Hyderabad. Please read this Return & Refund Policy before confirming a service.
1. Service Cancellation Eligibility
As Khader Waterproofing provides service-based waterproofing solutions rather than physical retail products, traditional product returns do not generally apply.
A customer may request cancellation or rescheduling before the confirmed waterproofing work begins. Cancellation eligibility may depend on whether:
A site inspection has already been completed.
Waterproofing materials have already been purchased or prepared.
Workers or technicians have already been dispatched.
Surface preparation or waterproofing work has already started.
Any special materials have been ordered specifically for the customer’s project.
2. Service Issues
If you experience an issue with waterproofing work completed by us, please contact Khader Waterproofing as soon as reasonably possible.
When reporting an issue, please provide:
Your name and contact number.
Service location.
Type of waterproofing work completed.
Date of service.
Description of the problem.
Photos or videos of the affected area, where possible.
We may need to inspect the treated area before determining the appropriate solution.
3. Non-Refundable Charges
Refunds may not be available for:
Waterproofing work already completed as agreed.
Materials already used at the customer’s property.
Materials purchased specifically for the confirmed project.
Site inspection or visit charges, where applicable.
Additional work approved by the customer.
Problems caused by areas outside the agreed scope of work.
Damage caused after completion by drilling, renovation, construction, plumbing work, or third-party repairs.
Problems resulting from structural movement, new cracks, or unrelated plumbing and drainage issues.
4. Cancellation Process
To cancel or reschedule a waterproofing service, please contact us at +91 9700004473 as early as possible.
Please provide:
Your name.
Phone number.
Service address or area.
Scheduled service date, if applicable.
Type of waterproofing service.
Reason for cancellation or rescheduling.
We will review the status of the booking and inform you whether any cancellation or material charges apply.
5. Refunds
Where a refund is applicable and approved, the refundable amount will depend on the work completed, materials purchased or used, site expenses, and other agreed costs.
If payment has already been made, any approved refund will normally be processed using an appropriate available payment method. The time required for the amount to appear may depend on the customer’s bank or payment provider.
6. Materials & Labour Charges
Once waterproofing materials have been applied or substantial work has been completed, the related material and labour charges are generally non-refundable.
If materials were specially purchased for a customer’s project and cannot reasonably be reused or returned, their cost may be deducted from any applicable refund.
7. Service Rescheduling
Customers may request to reschedule waterproofing work where reasonably possible.
Work may also need to be rescheduled because of:
Rain or unsuitable weather.
Wet surfaces or insufficient curing conditions.
Site-access restrictions.
Material availability.
Unexpected site conditions.
Other unavoidable circumstances.
We will communicate significant scheduling changes whenever reasonably possible.
8. Warranty-Related Service
Where a specific warranty has been provided for waterproofing work, eligible service issues will be handled according to the warranty period, treated area, agreed scope of work, and warranty conditions.
A warranty does not automatically mean that a cash refund will be provided. Depending on the circumstances and agreed warranty terms, inspection or corrective work may be appropriate.
Warranty may not cover damage resulting from third-party work, structural changes, new cracks, plumbing problems, misuse, or areas that were not included in the original waterproofing work.
9. Refund Delays
If an approved refund has not been received within the communicated timeframe, please first check with your bank or payment provider, where applicable.
You may then contact Khader Waterproofing at +91 9700004473 for assistance.
10. Contact Us
For questions regarding service cancellations, rescheduling, refunds, or waterproofing service issues, please contact:
Khader Waterproofing
Phone / WhatsApp: +91 9700004473
Service Area: Hyderabad, Telangana, India
Services: Terrace Waterproofing • Bathroom Waterproofing • Epoxy Grouting • Wall Waterproofing • Water Tank Waterproofing • Balcony Leakage Treatment • Crack Filling • Basement Waterproofing • Chemical Coating & Related Leakage Treatment
We reserve the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with an updated revision date.